Terms & Conditions

1. Parties and definitions

"CyclePlate," "we," "us," "our" means The Bett Collective Limited, a company registered in Kenya at Safari Business Arcade, Thika Road, Roysambu, Kasarani, P.O. Box 00618, Nairobi, Kenya.

"You," "user" means any person who downloads, installs, or uses the CyclePlate application.

"App" means the CyclePlate mobile application available on the Apple App Store and Google Play.

"Service" means the nutrition guidance, meal planning, cycle tracking, and related features provided through the App.

"Premium" or "CyclePlate Plus" means the paid subscription tier offering full access to all features.

"Free tier" means the no-cost tier offering limited access to features as described in Section 9.

"Content" means all text, recipes, meal suggestions, nutrition information, and other material generated or displayed by the App.

By downloading, installing, or using CyclePlate, you agree to these Terms. If you do not agree, do not use the App.

2. Not medical advice — read carefully

2.1 Nature of the service

CyclePlate provides general nutrition information and meal ideas aligned to the phases of the menstrual cycle for educational and informational purposes only.

CyclePlate is not:

• Medical advice
• A diagnosis tool
• A treatment or therapy
• A substitute for a qualified healthcare professional
• A regulated medical device

2.2 Who should seek professional advice first

You should consult a qualified healthcare professional before using the App or acting on any suggestion within it if you:

• Are pregnant or breastfeeding
• Are managing a diagnosed health condition (including PCOS, endometriosis, diabetes, thyroid conditions, or any other condition)
• Are taking prescribed medication
• Are undergoing fertility treatment
• Have a history of or are currently experiencing a disordered eating pattern (including anorexia, bulimia, orthorexia, or binge eating disorder)
• Have food allergies or intolerances beyond those you have indicated in your profile
• Experience symptoms that concern you

If you believe you are experiencing a medical emergency, contact your local emergency services immediately.

2.3 Eating disorders notice

CyclePlate is a food and nutrition guidance app. If you find that tracking food, phases, or meal plans is increasing anxiety around eating, causing distress, or triggering restrictive or disordered eating behaviours, please stop using the App and seek support from a qualified healthcare professional.

Resources:

• South Africa: SADAG — 0800 456 789
• Kenya: Befrienders Kenya — +254 722 178 177
• Nigeria: She Writes Woman — +234 800 800 2684

2.4 AI-generated content

Meal suggestions and plans are generated by automated AI systems. They are starting points, not prescriptions. The AI framework has been reviewed by a registered dietitian, but individual outputs have not been individually reviewed by a healthcare professional. You are responsible for verifying that any food suggested is safe for your specific health circumstances, allergies, and medication interactions.

3. Eligibility

3.1 Minimum age

You must be at least 18 years old to use CyclePlate. By entering your birth year during onboarding, you confirm this.

3.2 Accuracy of information

By using the App, you confirm that the information you provide — including your birth year, cycle data, and dietary restrictions — is accurate to the best of your knowledge. Providing false information, particularly regarding age, may result in account termination.

3.3 Geographic availability

The App is available globally. Certain features, pricing, and payment methods vary by country. We make no representation that the App is available or appropriate in all locations.

4. Account registration and security

4.1 Creating an account

You may create an account using your email address and a password, or by signing in with Google or Apple. You are responsible for all activity under your account.

4.2 Account security

You must keep your login credentials secure and not share them with others. Notify us immediately at cycleplatesupport@gmail.com if you suspect unauthorised access to your account.

4.3 One account per person

Each account is for a single individual. You may not create accounts on behalf of others or operate multiple accounts to circumvent limitations.

4.4 Account termination

We may suspend or terminate your account if you:

• Provide false information during registration
• Violate these Terms
• Engage in prohibited conduct (Section 10)
• Remain inactive for an extended period (we will notify you before any inactive account deletion)

You may delete your account at any time through You → Accounts & preferences → Delete my account.

5. Subscriptions, payments, and refunds

5.1 Free tier

CyclePlate offers a free tier with limited features. The specific features available on the free tier are described in the App and may change. We will notify you before any reduction in free tier features.

5.2 CyclePlate Plus (Premium)

CyclePlate Plus is a paid subscription offering full access to all features including unlimited AI meal planning, weekly plan generation, shopping list, budget tracker, 90-day trend analysis, Partner Mode, and body knowledge content.

5.3 Pricing

Subscription prices are displayed in your local currency at the point of purchase. Prices vary by market:

• Kenya: displayed in KES
• South Africa: displayed in ZAR
• Nigeria: displayed in NGN
• Other markets: displayed in USD or local currency as supported by the Apple App Store or Google Play

Current prices are always shown before you confirm a subscription. We reserve the right to change prices with at least 30 days' notice.

5.4 Free trial

New users may be offered a free trial of CyclePlate Plus. Trial duration will be displayed at the point of signup. At the end of the trial, your subscription will automatically convert to a paid plan unless cancelled before the trial ends. Payment details are collected at the time you start the trial.

5.5 Billing

Subscriptions are billed through your Apple ID (App Store) or Google Play account, depending on where you subscribed. Billing is managed by Apple or Google. Your subscription renews automatically at the end of each billing period until cancelled. You authorise Apple or Google to charge your payment method on the renewal date.

5.6 Cancellation

You may cancel your subscription at any time through your Apple ID subscription settings (iPhone) or Google Play account settings (Android). Cancellation takes effect at the end of the current billing period. You retain access to Premium features until that date. Deleting the App does not cancel your subscription — you must cancel through the App Store or Google Play.

5.7 Refunds

Refunds are subject to Apple's or Google Play's refund policy, depending on where you subscribed. We do not offer refunds for partial billing periods. Exceptions may apply where required by applicable consumer protection law (see Section 5.8).

5.8 Consumer protection rights

Nothing in these Terms limits your statutory rights under:

• Kenya Consumer Protection Act 2012
• South Africa Consumer Protection Act 68 of 2008
• Nigeria Consumer Protection Act 2019
• UK Consumer Rights Act 2015
• EU Consumer Rights Directive

Where applicable law grants you rights that exceed what is stated here, those rights prevail.

5.9 Referral programme

Active paid subscribers may refer new users through a unique referral link. Referral rewards (free subscription time) are credited only when the referred user completes their trial and makes a first payment. Referral rewards are subject to a maximum cap as displayed in the App. We reserve the right to modify or discontinue the referral programme at any time. Fraudulent referrals (self-referral, fake accounts) will result in account suspension.

6. Intellectual property

6.1 Our content

All content in the App — including the name "CyclePlate," logo, design, text, recipes, nutrition framework, and software — is owned by or licensed to The Bett Collective Limited. Nothing in these Terms grants you any right to use our intellectual property other than to use the App as intended.

6.2 Your content

The data you log in the App (cycle data, food logs, check-ins) remains yours. You grant us a limited, non-exclusive licence to process this data solely to provide and improve the Service, as described in our Privacy Policy.

6.3 Feedback

If you submit feedback, ideas, or suggestions, you grant us the right to use these without obligation to you.

7. User-generated content and copyright

7.1 What counts as user-generated content

User-generated content ("UGC") means any content you submit, upload, or share through the App, including meal names or descriptions you log, notes you add to check-ins, and any content shared through Partner Mode.

7.2 Your responsibility for UGC

You are solely responsible for any UGC you submit. By submitting UGC, you confirm that:

• You own it or have the right to share it
• It does not infringe any third-party copyright, trademark, or other intellectual property right
• It does not contain unlawful, defamatory, or harmful content
• It does not impersonate any person or entity

You grant CyclePlate a limited, non-exclusive, royalty-free licence to store and display your UGC solely to provide the Service to you. We do not use your UGC for any other purpose.

7.3 Copyright infringement — notice and takedown

CyclePlate respects intellectual property rights and complies with applicable copyright law, including the Kenya Copyright Act (Cap 130), South Africa Copyright Act 98 of 1978, Nigeria Copyright Act 2022, and the US Digital Millennium Copyright Act (DMCA) where applicable.

If you believe content in the App infringes your copyright, send a written notice to cycleplatelegal@gmail.com containing:

• Identification of the copyrighted work claimed to be infringed
• Identification of the infringing content and its location in the App
• Your contact information (name, address, email, phone)
• A statement that you have a good faith belief the use is not authorised by the copyright owner, its agent, or the law
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on their behalf
• Your physical or electronic signature

We will process valid notices promptly and remove or disable access to the infringing content where appropriate.

7.4 Counter-notice

If content you submitted was removed in response to a copyright notice and you believe the removal was made in error, you may send a counter-notice to cycleplatelegal@gmail.com containing:

• Identification of the content that was removed and its location before removal
• A statement under penalty of perjury that you have a good faith belief the content was removed by mistake or misidentification
• Your name, address, email, and phone number
• A statement consenting to the jurisdiction of the relevant court
• Your physical or electronic signature

On receipt of a valid counter-notice, we may restore the content unless the original complainant seeks a court order within the applicable statutory period.

7.5 Repeat infringers

We will terminate the accounts of users who are found to be repeat infringers of third-party intellectual property rights.

7.6 Safe harbour

CyclePlate operates as an intermediary in respect of user-submitted content. We are not liable for UGC that infringes third-party rights where we were not aware of the infringement and acted promptly on receiving a valid takedown notice.

8. AI-generated content — specific terms

8.1 Nature of AI suggestions

Meal ideas, plans, and nutrition nudges are generated by automated systems. They are not individually verified by a human before delivery to you.

8.2 No guarantee of accuracy

AI-generated suggestions may be inaccurate, incomplete, or inappropriate for your specific circumstances. We do not warrant that any suggestion is suitable for your health needs, allergies, or medical conditions.

8.3 Your responsibility

You are responsible for verifying the suitability of any meal or ingredient suggested by the App before consuming it, particularly if you have food allergies, intolerances, or medical conditions.

8.4 Dietitian review

Our nutrition framework — including the mapping of nutrients to cycle phases and the approved claim language — has been reviewed by a registered dietitian. This review applies to the framework, not to each individual AI-generated output.

9. Free tier and premium features

9.1 Feature availability

The features available on the free and premium tiers are described within the App. We reserve the right to adjust which features are available on each tier with reasonable notice.

9.2 Cuisine restriction (free tier)

Free tier users select one cuisine during onboarding. The ability to switch or rotate cuisines is a Premium feature. Your selected cuisine can be updated only by upgrading to Premium.

9.3 AI usage limits

Free tier users do not have access to AI-generated meal checks, AI weekly planning, or AI meal suggestions beyond the onboarding forecast. Premium users have daily and weekly AI usage limits as displayed in the App.

10. Acceptable use

You agree not to:

• Use the App for any unlawful purpose
• Attempt to reverse engineer, decompile, or extract the App's source code
• Scrape, copy, or reproduce App content without permission
• Resell or sublicence the App or any content within it
• Attempt to circumvent any age verification, payment system, or access control
• Create multiple accounts to bypass free tier limitations
• Submit false information, including a false birth year
• Use the App in a way that could harm yourself or others
• Harass, abuse, or harm other users through any social features (including Partner Mode)
• Upload or transmit malicious code

We may suspend or permanently close accounts that violate these terms without prior notice where the violation is serious.

11. Partner Mode — specific terms

11.1 Consent

Partner Mode is entirely opt-in. You control what your partner can see and may revoke access at any time.

11.2 Your partner's responsibility

By accepting a Partner Mode invitation, your partner agrees to treat the information they access with respect and confidentiality. Your partner must not share or disclose your cycle or health information to any third party.

11.3 Always private

Regardless of Partner Mode settings, the following are never shared: exact period dates, symptom details, personal notes, and meal log history.

12. Limitation of liability

12.1 Disclaimer of warranties

The App is provided "as is" and "as available." We make no warranties, express or implied, including but not limited to:

• Fitness for a particular purpose
• Accuracy or completeness of content
• Uninterrupted or error-free operation
• Suitability of any food suggestion for your health needs

12.2 Cap on liability

To the fullest extent permitted by applicable law, our total liability to you for any claim arising from use of the App is limited to the greater of:

• The total amount you paid to us in the 12 months before the claim arose, or
• USD 100 / KES 13,000 / ZAR 1,800 / NGN 80,000

12.3 Excluded losses

We are not liable for:

• Indirect, consequential, or incidental losses
• Loss of data
• Loss of income or revenue
• Any health outcome resulting from following App suggestions
• Losses arising from third-party services (including the Apple App Store, Google Play, AI providers, or infrastructure providers)

12.4 Consumer rights preserved

Nothing in this section limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law in your jurisdiction.

13. Indemnification

You agree to indemnify and hold harmless The Bett Collective Limited, its officers, directors, and employees from any claim, loss, or expense (including legal fees) arising from:

• Your use of the App in violation of these Terms
• Your provision of false information
• Any content you submit or share through the App
• Your violation of any third-party rights

14. Third-party services

14.1 Apple App Store and Google Play

Your use of the Apple App Store is governed by Apple's Media Services Terms and Conditions, and your use of Google Play by Google's Terms of Service. Payment, billing, and refunds are subject to the policies of the store you subscribed through.

14.2 AI provider

Meal suggestions are powered by Google Gemini. Google's terms and privacy policy apply to the processing they perform. See https://policies.google.com/privacy and https://ai.google.dev/terms.

14.3 Links

The App may contain links to third-party websites or services. We are not responsible for their content, privacy practices, or terms.

15. Governing law and jurisdiction

15.1 Primary governing law

These Terms are governed by the laws of Kenya.

15.2 Market-specific provisions

Where you are a consumer located in:

• South Africa: The Consumer Protection Act 68 of 2008 and POPIA apply and take precedence over any conflicting provision.
• Nigeria: The Consumer Protection Act 2019 and NDPA 2023 apply.
• United Kingdom: The Consumer Rights Act 2015 and UK GDPR apply.
• European Union: Applicable EU consumer law and the EU GDPR apply. You may bring proceedings in your country of residence.

15.3 Dispute resolution

We prefer to resolve disputes directly. If you have a concern, contact us at cycleplatesupport@gmail.com. We will attempt to resolve any dispute within 30 days.

If a dispute cannot be resolved informally:

• Kenyan users: disputes submitted to Kenyan courts
• South African users: disputes submitted to South African courts or the Consumer Goods and Services Ombud
• Nigerian users: disputes submitted to Nigerian courts or the FCCPC
• UK/EU users: disputes submitted to your local courts

15.4 Arbitration

Where a dispute cannot be resolved through direct negotiation (Section 15.3), both parties agree to attempt resolution through binding arbitration before pursuing court proceedings, except as stated below.

Arbitration body and rules:
Disputes shall be referred to and finally resolved by arbitration under the Nairobi International Arbitration Centre (NIAC) Rules, or such other arbitration body as we mutually agree. The seat of arbitration shall be Nairobi, Kenya. The language of arbitration shall be English. A single arbitrator shall be appointed.

Exceptions — the following are not subject to mandatory arbitration:

• Claims within the jurisdiction of a small claims court
• Applications for emergency injunctive or interim relief to prevent irreparable harm
• Claims arising under applicable consumer protection law where mandatory arbitration is prohibited (including South African CPA, Nigerian CPA 2019, UK Consumer Rights Act 2015, and EU consumer law)

Consumer rights: If you are a consumer in South Africa, Nigeria, the United Kingdom, or the European Union, you retain the right to bring proceedings in your local courts regardless of this arbitration clause. This clause does not limit any statutory rights you cannot lawfully waive.

Costs: Each party bears their own costs of arbitration unless the arbitrator awards costs otherwise. We will not seek arbitration costs against you for claims made in good faith.

15.5 Class action waiver

Where permitted by law, you agree to resolve disputes individually and not as part of a class action. This does not apply where prohibited by consumer law in your jurisdiction.

16. Termination

16.1 By you

You may stop using the App and delete your account at any time. Subscription cancellation must be done through the App Store or Google Play. Deletion of your account does not entitle you to a refund of any unused subscription period.

16.2 By us

We may terminate your access to the App if you violate these Terms. We will give you advance notice unless the violation requires immediate action (e.g., fraud, serious misuse).

16.3 Effect of termination

On termination:

• Your access to the App and all Premium features ceases
• Your personal data is handled in accordance with our Privacy Policy
• Provisions that by nature should survive termination (including limitation of liability, intellectual property, and governing law) continue to apply

17. General provisions

17.1 Entire agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and CyclePlate regarding use of the App.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.

17.3 No waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.

17.4 Assignment

We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets. You may not assign your rights without our written consent.

17.5 Force majeure

We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including internet outages, third-party service failures, or acts of government.

18. Changes to these Terms

We will notify you of material changes to these Terms via in-app notification at least 14 days before the changes take effect. Your continued use of the App after the effective date constitutes acceptance. If you do not accept the updated Terms, delete your account before the effective date.

19. Contact us

General support: cycleplatesupport@gmail.com
Legal and compliance: cycleplatelegal@gmail.com
Privacy: cycleplateprivacy@gmail.com
Registered address: Safari Business Arcade, Thika Road, Roysambu, Kasarani, P.O. Box 00618, Nairobi, Kenya

These Terms are written in plain language for accessibility. They constitute a legally binding agreement. For formal legal advice regarding your specific situation, consult a qualified lawyer.